1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

1.1 Personal Information

When you register for an account with Helptag, we collect basic personal information necessary to create and manage your profile. This includes:

• Name
• Email address
• Phone number
• Profile information (photo, preferences, etc.)

1.2 Location Information

We collect location data to provide location-based services when you use the platform, including:

• GPS data when using the mobile app.
• IP address for location estimation when you access the website.

1.3 Usage Information

We collect information about how you interact with our platform to improve the service, including:

• Device information (device type, OS version).
• Browser information.
• IP address.
• Helptag Pages visited details.

1.4 Content Submitted

We collect any content you submit through the platform, including:

• Requests for help (lost items, medical emergencies, etc.).
• Reports of lost or found items.
• Other emergency-related data submitted through the platform.

2. Cookies and Log Files

We use cookies to enhance user experience. Cookies are small text files stored on your device.

2.1 How We Use Cookies

We use cookies for several purposes:

• Account management and session tracking.
• Authentication to verify user identity.
• Saving user preferences and settings.
• Analytics to track website usage and improve the platform.

2.2 Third-Party Cookies

We use third-party cookies for advertising, analytics, and social media integration, including:

• Google Analytics for usage tracking.
• Google AdSense for displaying ads.
• Social media cookies for integrations and sharing features.

2.3 Disabling Cookies

You can disable cookies via your browser settings, but this may affect certain features of the platform.

3. Use of Collected Information

We use the collected information for various purposes:

3.1 To Provide Services

The primary purpose of collecting your data is to facilitate our services, including:

• Matching users with help requests and offers.
• Enabling location-based assistance.
• Processing emergency-related requests.

3.2 To Improve Our Services

We analyze usage data to improve our platform, fix issues, and optimize user experience.

3.3 To Communicate with You

We may contact you for:

• Service updates and notifications.
• Marketing communications with your consent.
• Account-related alerts and information.

3.4 For Security and Fraud Prevention

We use your information to ensure the security and integrity of the Helptag platform.

3.5 For Legal Obligations

We may use or share your information to comply with legal requirements or protect our rights.

4. Age Verification

Helptag is intended for users who are 18 years or older. By using the platform, you affirm that you meet the age requirements.

5. Email Choice/Opt Out

You can choose to receive or opt-out of promotional and non-essential emails. If you wish to opt-out, you can do so at any time by using the unsubscribe link in emails or adjusting your account settings.

6. Data Protection

We prioritize the protection of your personal information. We implement various security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

6.1 Security Practices

We use encryption, secure servers, and regular security audits to ensure the safety of your data. Access to personal data is restricted to authorized personnel only.

6.2 Third-Party Security

Any third-party services we use (e.g., cloud providers, payment gateways) adhere to strict data protection standards to protect your information.

7. Sharing User’s Personal Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in certain situations:

7.1 With Service Providers

We may share your data with trusted third-party service providers to facilitate services such as payment processing, data storage, and analytics.

7.2 For Legal Compliance

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

8. Global Standards of Data Protection

We are committed to maintaining the highest global standards of data protection. This includes complying with regulations such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in California, USA.

8.1 GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have specific rights regarding your personal data under the GDPR.

8.2 CCPA Compliance

If you are a California resident, the CCPA provides you with the right to request access to, deletion of, and opt-out of the sale of your personal data.

9. User Control and Choices

You have control over the personal information you share with us. Below are some options available to you:

9.1 Account Settings

You can update or delete your personal information at any time through your account settings on our platform.

9.2 Data Deletion

You have the right to request the deletion of your personal data. You can do so by contacting our support team.

9.3 Email Preferences

You can opt out of promotional emails at any time by using the unsubscribe link in the email or by adjusting your email preferences in your account settings.

10. Changes in Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make changes to this Privacy Policy, we will update the 'last modified' date at the top of this page and notify users via email if necessary.

11. Acceptance of This Privacy Policy

By using our platform, you consent to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our services.

12. Miscellaneous

This Privacy Policy does not cover the practices of third parties that we do not own or control. We encourage you to read the privacy policies of other websites you visit.

Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate, without regard to its conflict of law principles.

Any disputes relating to this Privacy Policy shall be resolved in the courts of the jurisdiction where we are located.

14. Redressal of Privacy Query

If you have any questions or concerns about our Privacy Policy or the handling of your data, please contact us at:

Contact Information:
Email: help@helptag.com
Phone: +91 - 9004040712
Address: Shop No. 2, Amar Orchid, Dombivli, Maharashtra 421202

We will respond to your query or grievance in a timely manner, in accordance with applicable laws.