1. Introduction

Welcome to Helptag, your trusted platform to stay connected in emergency situations. These Terms and Conditions ('Terms') govern your use of our platform, services, and products (collectively referred to as the 'Services'), provided by Helptag. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please discontinue using the Services immediately.

2. User Accounts

Eligibility:

You must be at least 18 years old or have parental consent to use the Services. If you are under the age of 18, you should not access or use the Services.

Account Responsibility:

You are solely responsible for all actions that occur under your account, including maintaining the confidentiality of your username and password.

Account Security:

It is important to keep your account secure. Notify Helptag immediately if you notice any unauthorized access or suspicious activity related to your account.

Account Termination:

Helptag reserves the right to terminate or suspend your account at any time, for any reason, without notice or liability. You may also choose to terminate your account by discontinuing use of the Services.

3. Use of the Services

Helptag provides its platform for specific uses as outlined in these Terms. You agree to:

• Lawful Use: Use the Services solely for lawful purposes and in a way that complies with applicable local, state, and national laws.
• Respect for Others: You must not use the platform to transmit or share harmful, abusive, threatening, or offensive content, including material that:
• Invades privacy, defames, or harasses others.
• Promotes hate speech, violence, or discrimination.
• Encourages unlawful actions or conduct that could result in civil or criminal liability.
• Contains software viruses or malicious code that can harm the platform or other users' devices.
• Contact information provided on the platform is meant for emergency purposes only. It should not be used for personal reasons, marketing, or any other non-urgent matters. Misuse of contact information for personal use is strictly prohibited and may result in account suspension or other actions as deemed appropriate by Helptag.
• Intellectual Property Respect: You must not infringe upon the intellectual property rights of others, such as copying or distributing copyrighted content.
• Personal Data: You agree not to collect or use personal data of other users without their consent.

4. Intellectual Property

All content, including software, images, logos, trademarks, text, and other materials found on the Helptag platform, are the exclusive property of Helptag or its licensors and are protected by copyright, trademark, and other intellectual property laws.

License to Use:

Helptag grants you a non-exclusive, non-transferable license to use the Services for personal and lawful purposes only.

Prohibited Use:

You may not reproduce, distribute, modify, or exploit any of the platform’s content for commercial purposes without obtaining written consent from Helptag.

5. Privacy

Helptag is committed to protecting your privacy and ensuring the safety of your personal information. Please refer to our Privacy Policy to understand how we collect, store, and process your data. By using the Services, you consent to the collection and use of your personal data as described in our Privacy Policy.

Personal Information:

The information you provide on your Helptag profile (e.g., medical data, emergency contacts) will be stored securely and accessible only when necessary, such as in emergencies.

6. Geolocation and IP Address Data

GPS Data:

When you use the Helptag mobile app, we may access and collect your GPS-based location data. This information is used to provide location-based services, including emergency support, missing persons, and location tracking.

IP Address for Location Estimation:

When you access the Helptag website, we may collect and use your IP address to estimate your approximate location. This data helps us deliver relevant services and ensure the accuracy of location-based features.

Consent:

By using our mobile app or website, you consent to the collection and use of your geolocation and IP address data for the purposes outlined in these Terms and our Privacy Policy. You can control location-sharing preferences through the settings on your device, but disabling location services may impact the functionality of certain features.

7. Payment Gateway (Razorpay)

Helptag uses Razorpay as its third-party payment gateway for processing payments. Razorpay’s terms and conditions govern all payment transactions, including processing fees and payment disputes. By using the Services, you agree to comply with Razorpay’s terms of service.

8. Disclaimer of Warranties

The Services are provided 'as is' and 'as available' without any warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Helptag does not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Helptag and its affiliates, officers, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Services, even if Helptag has been advised of the possibility of such damages. In no event shall Helptag's total liability exceed the amount paid by you, if any, for accessing the Services during the preceding 12 months.

10. Indemnification

You agree to indemnify, defend, and hold harmless Helptag, its affiliates, officers, employees, agents, and partners from any claims, liabilities, damages, losses, or expenses (including attorneys' fees) arising out of or in connection with your use of the Services, violation of these Terms, or infringement of any third-party rights.

11. Changes to Terms

Helptag reserves the right to modify or update these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and updating the 'Last Updated' date at the top of this page. Your continued use of the Services after such changes will constitute your acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Helptag operates, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the use of the Services shall be resolved in the competent courts located in that jurisdiction.

13. Contact Information

Contact Information:
Email: help@helptag.com
Phone: +91 - 9004040712
Address: Shop No. 2, Amar Orchid, Dombivli, Maharashtra 421202

We will respond to your query or grievance in a timely manner, in accordance with applicable laws.